Shipping policy

Shipping Policy

Last Updated: August 26, 2026

This Shipping Policy applies to products sold by Lathe Cut Vinyl Records, operated by George W Paulin LLC, including custom lathe-cut records, diamond cutting styli, stylus shanks, record blanks, artwork, printed products, cutting supplies, and related products.

Shipping methods, rates, packaging, and international availability vary by product. Product-specific shipping terms displayed on the applicable product page, checkout, custom invoice, or written agreement also apply.

1. Production Time & Shipping Time

Production time and shipping time are separate.

Most custom record orders are produced within approximately 3–14 business days after the materials necessary for production have been received.

Large orders, artwork, engraving, printing, specialty products, revisions, custom projects, and periods of high order volume may require additional production time.

Production times are estimates unless we expressly agree in writing to a guaranteed production deadline.

Selecting faster shipping does not shorten production time. Rush production and expedited shipping are separate services.

2. Custom Record Shipping — United States

Qualifying U.S. custom record orders are normally shipped using USPS Media Mail.

For standard U.S. record orders, the applicable charge is:

  • $10 for up to 10 records

  • $20 for 11–20 records

  • $30 for 21–30 records

The same structure continues according to quantity unless another rate or arrangement is stated on the applicable product page, checkout, or custom invoice.

This charge is not solely postage. It also contributes to included vinyl premastering, handling, packaging, shipping preparation, fulfillment, and USPS Media Mail postage when applicable.

Additional Side A / Side B programs are separate production jobs and may have their own applicable charges.

Tracking information is provided when available after the completed order ships.

3. Record Packaging

Records are packaged using materials and methods we determine are reasonably appropriate for the quantity, configuration, artwork, weight, shipping method, and protection requirements of the order.

Large orders may use multiple internal record mailers, larger outer cartons, multiple parcels, or another appropriate packaging configuration.

Products containing jackets, artwork, specialty packaging, or other add-ons may require different packaging than standard records.

Packaging methods may change as reasonably necessary to safely and efficiently fulfill an order.

4. Artwork & Printed Products

Artwork or customization permanently applied to or assembled with a completed record may generally ship with the applicable record when eligible for the selected shipping service.

Loose or separately supplied artwork, labels, jackets, inserts, postcards, printed materials, promotional materials, or other standalone products may require a separate package and shipping service.

Third-party printed or fulfilled products may ship separately, originate from another fulfillment location, have separate tracking, or arrive on a different date from the records.

5. Customer-Supplied Shipping Labels

Where approved, customers may provide an eligible printable shipping label for USPS, UPS, FedEx, or another accepted carrier or service.

Providing your own shipping label does not automatically remove applicable handling, packaging, preparation, fulfillment, or other charges included with the order.

Customers providing their own labels are responsible for the carrier, service, delivery address, postage, insurance, and accuracy of the supplied label.

Package dimensions and weights provided before final packing are estimates unless expressly identified as final.

Customers purchasing their own label should wait until we provide the final packed dimensions and weight.

Additional postage, carrier adjustments, rejected labels, replacement labels, or other costs resulting from an inaccurate customer-supplied label are the customer's responsibility.

6. Rush Production & Expedited Shipping

Rush production and expedited shipping are separate services.

Rush production prioritizes manufacturing when available.

Expedited shipping affects carrier transit after production has been completed.

Purchasing or providing Priority Mail, Priority Mail Express, UPS, FedEx, or another expedited shipping service does not automatically include rush production.

Likewise, purchasing rush production does not automatically include expedited shipping.

Customers with a required deadline should contact us before ordering to confirm available production and shipping options.

7. Diamond Cutting Styli, Shanks & Supplies

Diamond cutting styli, stylus shanks, and related cutting supplies use their own shipping rates and methods rather than the standard record-shipping structure.

Domestic diamond stylus orders are generally shipped using USPS Priority Mail at the applicable rate shown on the product page, checkout, or invoice.

Our standard domestic diamond stylus shipping rate is currently $10 per applicable shipment unless otherwise stated.

Eligible international diamond stylus orders may be shipped using available USPS international services.

Our standard international diamond stylus shipping rate is currently $50 per applicable shipment unless another rate is stated on the product page, checkout, or invoice.

Shipping methods and rates may vary according to destination, quantity, packaging, and product.

8. Record Blanks & Bulk Orders

Record blanks and related supplies use shipping methods appropriate for their size, weight, quantity, and destination.

Available shipping arrangements may include USPS, UPS, other parcel or ground services, customer-supplied shipping labels, multiple-box shipments, commercial freight, LTL freight, or another mutually approved method.

Large blank orders may be divided among multiple boxes and tracking numbers.

Bulk and commercial orders may require a custom shipping arrangement.

Shipping estimates provided before final packing may change after actual package dimensions and weights are known.

Unless otherwise expressly agreed in writing, final shipping charges for custom or bulk shipments may be based on the actual packed shipment.

9. International Shipping

International shipping availability and rates vary by product and destination.

International customers are responsible for applicable import duties, VAT, GST, taxes, customs-processing charges, brokerage charges, postal handling fees, and other government or carrier-imposed import costs unless expressly stated otherwise.

Customers are responsible for determining whether the products ordered may legally be imported into their destination country and for providing information or documentation required by customs or the carrier.

We complete customs documentation using accurate product and transaction information and do not intentionally undervalue merchandise or falsely declare commercial merchandise as a gift to avoid duties or taxes.

International transit and customs-processing times vary and are outside our direct control.

10. Refused, Unclaimed & Returned Shipments

Customers are responsible for providing a complete and accurate shipping address.

If a shipment is returned because of an incorrect or incomplete address, refused delivery, failure to claim the package, customer relocation, unpaid duties or taxes, customs issues attributable to the customer, or another customer-related delivery problem, the customer is responsible for the cost of shipping the order again.

Original shipping charges are not refundable merely because a shipment is returned to us.

Additional packaging charges may apply when original shipping materials cannot safely be reused.

International shipments that are refused, abandoned, destroyed, seized, or otherwise not returned are subject to our applicable Terms of Service and Returns & Refund Policy.

11. Tracking & Carrier Responsibility

Tracking information is provided when available for the applicable shipping service.

Once a shipment has been accepted by USPS, UPS, FedEx, a freight carrier, or another third-party carrier, the carrier controls transportation and delivery.

Carrier delivery estimates are not guaranteed delivery dates from Lathe Cut Vinyl Records.

To the fullest extent permitted by law, we are not responsible for delays or delivery problems caused by circumstances outside our reasonable control, including weather, transportation disruptions, carrier network delays, customs processing, government action, labor disruptions, natural disasters, or similar events.

12. Shipping Damage

If an order arrives visibly damaged, please contact us within 7 days of delivery and retain the product and original packaging.

We may request photographs or other reasonable documentation showing the shipping container, shipping label, internal packaging, protective materials, damaged product, and visible package damage.

Customers should retain the packaging until the claim has been reviewed because it may be necessary to evaluate the damage or pursue an available carrier claim.

Shipping-damage claims are also subject to our Returns & Refund Policy.

13. Freight Forwarders

Customers may choose to have eligible orders delivered to a freight-forwarding company.

Once the domestic carrier confirms delivery to the freight forwarder's designated address, subsequent handling, repacking, storage, forwarding, customs processing, and international transportation are outside our control.

To the fullest extent permitted by law, we are not responsible for loss, damage, delay, repacking, customs issues, or other events occurring after confirmed delivery to the freight forwarder when those events are outside our control.

14. Product-Specific Shipping Terms

Different products may have additional shipping rates, methods, packaging requirements, quantity limits, international restrictions, customs requirements, or handling requirements.

These terms may appear on the applicable product page, collection page, checkout, custom invoice, or written agreement and apply in addition to this Shipping Policy.

Where a product-specific shipping term addresses a matter more specifically than this general Shipping Policy, the product-specific term governs that product to the extent the provisions can reasonably be read together.

15. Relationship to Other Policies

This Shipping Policy should be read together with our:

  • Terms of Service

  • Returns & Refund Policy

  • Applicable product and collection-page terms

  • Applicable custom invoice or written agreement

Nothing in this Shipping Policy eliminates rights or remedies that cannot legally be excluded.

16. Policy Updates

We may update this Shipping Policy as our products, packaging methods, carrier services, shipping rates, and business practices change.

The version applicable when an order is placed governs that order unless applicable law requires otherwise.

17. Contact

Questions regarding shipping, tracking, customer-supplied labels, or package requirements should be sent to:

George W Paulin LLC
d/b/a Lathe Cut Vinyl Records
Grand Rapids, Michigan, United States
info@lathecutvinylrecords.com