Terms of Service

Last Updated: August 26, 2026

Welcome to Lathe Cut Vinyl Records, operated by George W Paulin LLC.

For purposes of these Terms, “Lathe Cut Vinyl Records,” “we,” “our,” and “us” refer to George WPaulin LLC, doing business as Lathe Cut Vinyl Records.

By accessing our website, placing an order, paying an invoice, submitting files, approving production materials, or purchasing our products or services, you agree to these Terms of Service and any applicable product-specific terms, policies, specifications, and ordering requirements.

Please review your order, files, specifications, quantities, and selections carefully before purchasing.

1. Products & Services

Lathe Cut Vinyl Records is a specialty manufacturing and audio business. Products and services may include:

• Custom lathe-cut records

• Record cutting and audio services

• Vinyl mastering and sequencing

• Printed center labels and artwork

• Jackets and sleeves

• CNC engraving

• Picture-disc and specialty artwork

• Record blanks

• Diamond cutting styli

• Stylus shanks, collets, and cutting supplies

• Specialty packaging

• Custom manufacturing and related products or services

Lathe-cut records are individually manufactured and are not traditionally pressed records.

Many of our products are handmade, individually cut, machined, printed, engraved, assembled, or otherwise produced in small quantities. Reasonable characteristics and variations associated with the applicable materials and manufacturing processes are not necessarily defects.

Product descriptions and product or collection pages may contain additional specifications, requirements, limitations, warnings, ordering instructions, and policies applicable to that product. Those terms form part of the agreement applicable to the purchase.

Prices, products, specifications, services, availability, and production estimates may change without notice.

We reserve the right to refuse, suspend, limit, or cancel an order when reasonably necessary, including where an order cannot reasonably or safely be manufactured, violates our policies, may violate applicable law or third-party rights, or involves fraudulent, abusive, or threatening conduct.

2. Custom Lathe-Cut Records

Customers are responsible for submitting complete, final, correctly organized production audio according to the requirements stated on our website or applicable product page.

Unless otherwise expressly agreed, a standard record order consists of one Side A / Side B program. Additional programs, versions, or configurations may require additional purchases or charges. Supplying additional files does not automatically purchase additional programs, records, artwork, or services.

Customer-submitted or customer-approved production files determine the material we manufacture. Customers are responsible for confirming that the correct songs, versions, mixes, masters, sequencing, side assignments, artwork, names, spelling, and other information have been submitted.

If submitted materials are reasonably usable for the product purchased, we may manufacture from those materials without independently determining whether the customer intended to submit something different.

Customer-submitted or customer-approved errors are not manufacturing defects.

Specific audio formats, program-length limits, track-separation requirements, sequencing procedures, PQ-sheet requirements, and other technical production requirements are provided through our website, FAQ, product pages, or written production instructions.

Programs exceeding the stated limits of the product purchased may require different cutting parameters, additional services, another product configuration, or prior approval. Where reasonably necessary, we may adjust normal cutting parameters or processing to manufacture submitted audio.

Because every recording is different, we do not guarantee a particular perceived loudness, groove appearance, groove spacing, or identical cutting result between different recordings.

Customers wanting to evaluate a physical lathe-cut record before committing to a substantial quantity are encouraged to order one record or a small quantity first.

3. Production Instructions, Approvals & Changes

The paid order or invoice, customer-submitted or customer-approved production files, applicable product terms, approved proofs, and written production instructions determine what we manufacture.

Important production instructions and changes should be provided in writing through our website, email, an approved proof, PQ sheet, or other written production document.

Telephone discussions do not modify the final production specification unless subsequently confirmed in writing.

Customer approval of audio, artwork, proofs, specifications, or other production materials constitutes authorization to manufacture from the approved materials.

Changes requested after files have been processed or approved, or after printing, engraving, mastering, sequencing, cutting, assembly, or other production has begun, may require additional charges.

4. Artwork, Printing & Engraving

Customers are responsible for reviewing customer-supplied artwork, photographs, logos, designs, text, names, dates, spelling, dimensions, placement, and orientation before submission or approval.

Customer-supplied or customer-approved artwork errors are not manufacturing defects.

Our artwork, printing, center labels, jackets, CNC engraving, picture-disc artwork, and related products are produced using specialty and small-run manufacturing processes.

Reasonable differences in physical color, positioning, trimming, alignment, engraving, printing, surface appearance, and other production characteristics may occur.

Some artwork may require modification, resizing, repositioning, cropping, stretching, simplification, conversion, or other reasonable preparation to work with the product or manufacturing process. Customers requiring exact placement, dimensions, appearance, or other specific characteristics should obtain written approval before production.

Purchasing one artwork or specialty service does not automatically include another service.

5. Rights to Audio, Artwork & Submitted Material

By submitting audio, artwork, photographs, logos, trademarks, designs, names, likenesses, or other material for reproduction, you represent that you own the necessary rights or have obtained the permissions and licenses necessary for the requested use.

Purchasing or possessing a recording, digital file, CD, record, photograph, image, logo, or other material does not by itself establish reproduction rights.

Customers are responsible for obtaining any required copyright permissions, mechanical licenses, master-use rights, reproduction rights, trademark permissions, publicity or likeness permissions, artwork permissions, and other applicable rights.

Lathe Cut Vinyl Records does not independently verify ownership or licensing of customer-submitted material.

We may refuse or suspend production where we reasonably believe submitted material may violate applicable law or third-party rights.

To the fullest extent permitted by law, customers agree to indemnify, defend, and hold harmless George Wade Paulin LLC and Lathe Cut Vinyl Records from third-party claims arising from customer-submitted material or the customer's failure to obtain necessary rights or permissions.

6. Record Blanks

Record blanks are specialty manufactured products intended for record cutting, printing, engraving, fabrication, and related production applications.

Blanks may be CNC cut or machined from extruded sheet material and are not precision-certified components unless expressly described as such.

Reasonable manufacturing variation may occur in dimensions, center-hole size, thickness, flatness, edge finish, surface appearance, color, opacity, protective film, rigidity, cutting characteristics, and other physical properties.

Unless an express written tolerance is provided, published dimensions and physical characteristics are approximate or target specifications rather than precision-certified tolerances.

Customers requiring a particular tolerance, dimension, material characteristic, or custom specification must obtain written agreement before production.

Customers are responsible for determining whether blanks are suitable for their lathe, spindle, fixture, stylus, cutting process, printing or engraving process, equipment, and intended application.

Customers placing substantial or commercial blank orders are strongly encouraged to purchase and evaluate a smaller quantity before proceeding with bulk production.

Where we manufacture blanks according to customer-supplied or customer-approved dimensions or specifications, the customer is responsible for determining whether those specifications are suitable for its equipment and intended application.

Customers should inspect blanks before substantial processing. Cutting, machining, drilling, engraving, printing, heating, coating, laminating, chemically treating, or otherwise modifying a blank constitutes use.

Damage caused after delivery by improper storage, stacking, heat, sunlight, moisture, chemicals, contamination, handling, or other conditions outside our reasonable control is not a manufacturing defect.

7. Diamond Styli, Shanks & Cutting Supplies

Diamond cutting styli, stylus shanks, collets, adapters, and related cutting supplies are specialized products intended for customer-owned equipment.

Customers are responsible for determining compatibility with their equipment and intended application.

Diamond cutting styli are consumable precision tools subject to wear. Service life can vary substantially depending on material, cleanliness, stylus heat, cutting force, alignment, cutting angle, groove parameters, handling, contamination, installation, equipment condition, and operator technique.

Unless we expressly provide a written warranty stating otherwise, we do not guarantee a particular number of cutting hours, records, sides, grooves, or other service-life measurement.

Published tests, examples, estimates, or results do not guarantee identical performance in another customer's equipment or production environment.

Customers are responsible for installation, mounting, alignment, heating, wiring, cutting force, calibration, cleaning, handling, maintenance, material selection, and operation.

Damage resulting from incorrect installation, impact, excessive heat or force, misalignment, contamination, incompatible materials, modification, misuse, or other customer-controlled conditions is not a manufacturing defect.

Technical recommendations, troubleshooting information, specifications, and setup suggestions are informational unless expressly identified as a written warranty.

8. Custom Orders, Bulk Orders & Samples

Custom projects may involve additional artwork, setup, planning, manufacturing, assembly, packaging, technical review, or other services.

Customers are responsible for purchasing the products, quantities, programs, artwork services, and other add-ons required for their project.

For substantial, commercial, bulk, or highly specialized orders, customers are encouraged to purchase and evaluate a sample or smaller quantity before committing to full production.

A sample or previous production run does not guarantee that every later manufactured unit will be perfectly identical. Reasonable material and manufacturing variation may occur between units and production runs.

Proceeding with a substantial order without preliminary testing does not convert customer preference, equipment incompatibility, subjective dissatisfaction, or a later change in requirements into a manufacturing defect.

This does not excuse us from manufacturing the product actually purchased or complying with an express written specification.

9. Rush Orders & Production Estimates

Production and turnaround times are estimates unless we expressly agree in writing to a guaranteed production deadline.

Rush or priority service means that production capacity is prioritized or reserved for an order. It does not guarantee carrier delivery or eliminate the physical time required to manufacture the order.

Rush pricing depends on quantity, complexity, required turnaround, artwork, specialty services, workload, and available production capacity.

Rush projects require the customer to provide all necessary audio, artwork, specifications, approvals, shipping information, and other required materials promptly.

Customer delays, revised files, missing information, artwork changes, changed specifications, or additional requested services may extend production.

Rush, priority-production, expedited-production, scheduling, setup, and similar time-sensitive service fees are final sale and non-refundable once production capacity has been reserved, scheduled, begun, or allocated to the order, except where otherwise required by law.

Production turnaround and carrier transit time are separate.

10. Final Sale, Returns & Manufacturing Claims

Because many of our products are custom-manufactured, specialty, consumable, customer-specific, or produced in small quantities, all products and services are final sale except where otherwise required by law or expressly agreed by us in writing.

We do not accept voluntary returns or exchanges based on change of mind, ordering the wrong product or size, customer error, customer equipment incompatibility, changed requirements, unsuccessful customer-controlled production results, subjective preference, incorrect installation, or no longer needing the product or service.

Customers believing that a product contains a manufacturing defect should stop using the affected product and contact us promptly within the applicable claim period stated on our website or product page.

We may request photographs, video, measurements, packaging, samples, equipment information, or other reasonable documentation necessary to evaluate a claim.

For a verified defect for which we are responsible, the remedy may be limited, as appropriate and legally permitted, to correction, re-performance, repair, replacement, store credit, or refund of the amount paid for the affected product or service.

A problem affecting one unit does not automatically establish that an entire order is defective.

Nothing in these Terms eliminates consumer rights or remedies that cannot legally be excluded.

11. Customer Materials & Incomplete Orders

Customers are responsible for providing the audio, artwork, approvals, specifications, shipping information, and other materials necessary to complete their order.

Unless otherwise agreed in writing, required customer materials should be submitted within 7 calendar days of the order date.

We are not responsible for repeatedly contacting or reminding customers to provide missing materials.

Orders missing required customer materials after 7 days may lose their original production estimate or position in our production schedule.

If the materials necessary to fulfill an order have not been received within 30 calendar days of the order date, we may consider the order abandoned and close it.

To the fullest extent permitted by law, amounts paid for an abandoned custom order may be non-refundable where capacity, services, preparation, custom work, or other resources have already been allocated.

If we agree to reactivate a closed order, current pricing, additional charges, a new invoice, or a new production estimate may apply.

12. Shipping & Delivery

Production time and shipping or carrier transit time are separate.

Rush production does not automatically include expedited shipping.

Shipping and handling charges may include postage, packaging, handling, order preparation, fulfillment, and other applicable services and are not necessarily limited to the carrier's postage charge.

Where permitted, customers may provide their own eligible printable shipping label. Providing a label does not automatically eliminate applicable handling, packaging, preparation, or fulfillment charges.

Customers are responsible for the accuracy of customer-provided addresses and shipping labels.

Once a shipment has been accepted by USPS, UPS, FedEx, a freight carrier, or another third-party carrier, transportation is outside our direct control.

To the fullest extent permitted by law, we are not responsible for carrier delays, weather, transportation disruptions, customs delays, inspections, import processing, refused or unclaimed shipments, incorrect customer-provided addresses, delivery attempts, or other carrier circumstances outside our reasonable control.

13. Payments, Cancellations & Disputes

Payment is required according to the applicable checkout or invoice terms.

Production may be delayed until required payment and customer materials have been received.

Once customer-specific production, preparation, mastering, sequencing, printing, engraving, cutting, assembly, or other custom work has begun, cancellation may not be possible and amounts attributable to completed or committed custom work may be non-refundable to the fullest extent permitted by law.

Customers should contact us promptly if they believe there is a problem with an order.

When responding to a payment dispute, chargeback, financing dispute, or payment-processor inquiry, we may provide relevant transaction records, including orders, invoices, applicable policies, submitted files, customer approvals, correspondence, production records, shipping information, and tracking information.

14. Warranties & Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, EXCEPT FOR AN EXPRESS WRITTEN WARRANTY SPECIFICALLY PROVIDED BY LATHE CUT VINYL RECORDS, PRODUCTS AND SERVICES ARE PROVIDED “AS IS” AND “WITH ALL FAULTS.”

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM IMPLIED WARRANTIES THAT MAY LAWFULLY BE DISCLAIMED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

To the fullest extent permitted by law, George Wade Paulin LLC and Lathe Cut Vinyl Records will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits, lost revenue, machine downtime, missed releases or events, labor costs, loss of use, replacement production costs, or business interruption.

To the fullest extent permitted by law, our aggregate liability arising from a particular order, product, or service will not exceed the amount actually paid to us for the affected product or service giving rise to the claim.

Nothing in these Terms excludes or limits liability, warranties, rights, or remedies that applicable law does not permit us to exclude or limit.

15. Customer Equipment & Commercial Use

Customers are responsible for the safe setup, condition, compatibility, calibration, maintenance, and operation of customer-owned equipment used with our blanks, diamond styli, shanks, cutting supplies, or other specialty products.

Customers using our products commercially are responsible for evaluating whether those products are suitable for their equipment, production process, and intended application.

Customers reselling our products or incorporating them into their own products or services are responsible for their own representations, warranties, instructions, testing, labeling, and downstream obligations.

16. Errors & Website Information

Our website, product pages, collection pages, checkout, invoices, quotes, emails, or other materials may occasionally contain typographical errors, inaccuracies, omissions, outdated information, or technical errors.

We reserve the right to correct errors and update information when reasonably necessary.

If an order is affected by an obvious or material pricing, quantity, listing, specification, or technical error, we may contact the customer to correct the order, request payment of the correct amount, offer an alternative, or cancel the affected portion of the order.

If we cancel an unprovided product or service solely because of our error before customer-specific production has begun, amounts paid for that affected product or service will be refunded.

17. Force Majeure

We are not responsible for delays or failure to perform resulting from circumstances outside our reasonable control, including severe weather, natural disasters, carrier disruptions, utility failures, equipment failures, supply interruptions, government action, labor disruptions, emergencies, or similar events.

18. Entire Agreement & Product-Specific Terms

These Terms, the applicable paid order or invoice, product-specific policies, submitted or approved production files, written production instructions, and approved proofs constitute the agreement concerning the applicable order.

Product and collection pages may contain additional specifications, requirements, warnings, ordering rules, artwork requirements, shipping rules, testing recommendations, and other product-specific terms.

Where a product-specific term addresses a matter more specifically than these general Terms, the product-specific term governs that product to the extent the provisions can reasonably be read together.

Files, materials, or requests submitted beyond what was actually purchased do not expand the scope of an order.

Our decision to make an exception, provide courtesy assistance, issue a replacement, credit or refund, expedite an order, or otherwise resolve a particular situation does not waive these Terms or require the same exception in another situation.

19. Severability & Governing Law

If any provision of these Terms is determined to be invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law and the remaining provisions will remain in effect.

These Terms are governed by the laws of the State of Michigan and applicable federal law, without regard to conflict-of-law principles.

Nothing in these Terms deprives a consumer of protections that applicable law does not permit the parties to waive.

20. Changes to These Terms

We may revise these Terms as our products, processes, services, and legal requirements change.

The current version will be posted on our website with its revision date.

Unless otherwise required by law, revisions apply prospectively and do not retroactively change the terms governing an order already accepted.

21. Contact & Written Communication

Questions regarding these Terms or an order should be sent to:

George W Paulin LLC
d/b/a Lathe Cut Vinyl Records
Grand Rapids, Michigan, United States
info@lathecutvinylrecords.com

Email is our preferred method for production instructions, file corrections, sequencing changes, artwork instructions, custom-order requirements, rush-order requirements, and order modifications because it creates a written production record.